- Why can't I open 3D scenes?
- I cannot open the tools on my tablet or mobile device.
- Changing your hard drive or your computer; reinstalling mozaBook; entering a new licence code
- System requirements
- Can I use mozaBook on an Apple MacOS computer?
- How can I transfer my mozaBook licence to another computer?
- How can I send feedback and bug reports in mozaBook?
- How can I continue to use Flash content?
- How to watch 3D scenes with a VR headset?
- How can I delete my user account?
- How can I allow cookies in my browser?
- What to do if I have already activated a licence code but I would rather use it in another user account.
- How can I start mozaBook in windowed mode?
- Missing dll file after a mozaBook update
- I receive an error message when I try to activate my licence. What should I do?
- What licence code do I have? How do I know what digital content can I access with my licence code?
- The 3D player is not launched in Windows 7
- Use the mozaWeb browser
- How can I install the 3D player into a folder different from the default one?
- I have multiple user accounts and I would like to merge them
- I receive an error message about proxy settings when I launch mozaBook
- Why can mozaBook not connect to the mozaWeb server?
- How can I switch to a Teacher account?
- How to send feedback from mozaBook when the server is not available?
- I use a Chromebook. How can I open 3D scenes?
- How can I start a video conference on mozaWeb?
- How can I delete my video conference links?
- How should I install mozaBook as an administrator? Is silent installation available?
- What should I do if I receive the 'An error occurred while processing the page.' message?
- How can I use the mozaBook app on an Android interactive board?
- Can mozaBook be installed on Linux computers?
- How can I open 3D scenes on Android interactive boards and tablets?
- VR Compatibility Guide for Mozaik Educational Products
- How can I open GeoGebra content in mozaBook?
- How can I renew my licences?
- How can I delete a local user in mozaBook?
- How can I obtain School Admin rights, and what can I use them for?
There can be several reasons why you get an error message. First of all, you need an active Internet connection to activate your licence. If you do not have an active Internet connection, you cannot activate your licence. If the error message says wrong or invalid code, then the system was unable to process the licence code / activation code you entered. Please check the following:
1. Did you enter the code correctly?
2. Did you enter O-s instead of zeros or vice versa?
3. You do not have to enter hyphens; the system automatically fills them in for you. If the hyphen is not in the correct place while typing, do not worry; it will be in the correct place, so please continue entering the code.
4. Is the code in your printed textbook incorrect? Please take a photo of the code and send it to us, so we can investigate the issue.
It is possible that you are trying to activate a licence that has already been activated by another user. In this case, you will see the following message:
Licence codes in printed textbooks or activation codes purchased online can be activated only once. If someone has already activated the licence, you cannot activate it again. How did you get the licence code?
If the book is not new or you borrowed it from the library, the code was probably activated before, so you cannot activate it again.
Have you purchased the book recently? If you still have the receipt, please send a photo of it, so we can free the licence for you. This way, you will be able to activate it.
If you see a different error message, please follow the instructions in it.