- Why do I need a mozaWeb account?
- How can I log into my mozaWeb account?
- I forgot my password
- How can I modify my password and other data of my mozaWeb account?
- How can I switch to a Teacher account?
- I have multiple user accounts and I would like to merge them
- I cannot use mozaBook even though I have a Mozaik TEACHER / Mozaik STUDENT licence.
- How to watch 3D scenes with a VR headset?
- Why can't I open 3D scenes?
- Why do I have to activate the digital publications?
- What to do if I have already activated a licence code but I would rather use it in another user account.
- How can I allow cookies in my browser?
- Can educational content found on mozaWeb or in mozaBook be shared externally?
- How can I start a video conference on mozaWeb?
- How can I delete my video conference links?
- What should I do if I receive the 'An error occurred while processing the page.' message?
- Use the mozaWeb browser
- How can I continue to use Flash content?
- Can I modify and upgrade the type of my licence?
If you forgot your password, you can request to reset your password. Open the login panel (1) on the page header and click on 'Forgot your password?' (2).
In the next step, enter the email address you used when you created your account.
Please note: We can send the information about setting a new password only to the email address you provided when you created your account.
We will then send you an email to the email address you entered. This email will contain a link; click on it to set a new password to your user account. If you cannot find the email, please also check your SPAM folder. If you do not receive the email within 24 hours, please contact our Support team at support@mozaweb.com or by clicking on the following link:
https://www.mozaweb.com/en/portal.php?cmd=contact_us&ref=help
If you have forgotten your username or password, send an e-mail to the mentioned e-mail address and our colleagues will help you.