- How can I try mozaBook?
- Do I need Mozaik TEACHER or mozaBook CLASSROOM as a teacher?
- What is the difference between user licences and device-based licences?
- How can I buy mozaBook?
- What is the MULTILANG version?
- What is a Licence Pack?
- Where can I activate the mozaBook licence code I purchased?
- Can I modify and upgrade the type of my licence?
- I cannot use mozaBook even though I have a Mozaik TEACHER / Mozaik STUDENT licence.
- What is a local user and how is it linked to my mozaWeb account?
- How can I activate my digital publication?
- How can I download the offline version of my textbooks in mozaBook?
- Can I use mozaBook on an Apple MacOS computer?
- Can mozaBook be installed on Linux computers?
- How can I use the mozaBook app on an Android interactive board?
- How can I transfer my mozaBook licence to another computer?
- How can I delete a local user in mozaBook?
- System requirements
- How can I start mozaBook in windowed mode?
- Handwriting recognition in mozaBook
- How can I open GeoGebra content in mozaBook?
- Why can mozaBook not connect to the mozaWeb server?
- I receive an error message about proxy settings when I launch mozaBook
- How can I send feedback and bug reports in mozaBook?
- How to send feedback from mozaBook when the server is not available?
- How should I install mozaBook as an administrator? Is silent installation available?
- How can I download the offline version of 3D scenes in mozaBook?
- My licence has expired. What content and functions can I still access?
- Changing your hard drive or your computer; reinstalling mozaBook; entering a new licence code
- Can educational content found on mozaWeb or in mozaBook be shared externally?
- What licence code do I have? How do I know what digital content can I access with my licence code?
- Licence validity
- Can several people use the same copy of mozaBook?
- Missing dll file after a mozaBook update
If, after updating or installing mozaBook, and launching it for the first time, you see an error message regarding a missing api-ms-win-crt-runtime-l1-1-0.dll file, this is what you need to do. 
Please update Windows to the latest version:
- Windows 10
Start menu => Settings => Update and Security => Windows Update => Check for updates, then download and install any updates.
- Windows 8.1
Right click on the Start menu => Settings => System and security => Windows Update => Check for updates
- Windows 7
Start menu => Settings => System and security => Windows Update => Check for updates
Please wait until all the updates are installed, then restart your computer. Then launch mozaBook. If it starts, there is nothing else to do.
If the problem persists, please visit https://www.mozaweb.com/mozaBook, download the mozaBook installer and launch it. After reinstalling mozaBook, your previously downloaded publications, previously created exercise books and your existing local user will be present in mozaBook. In case mozaBook was not installed into the default folder, please make sure you install it in that folder this time too.